Frequently Asked Questions

General Questions:

Are there Iron Mountain Studios gift certificates and/or gift cards?

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Do you have a catalog?

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How can I write a review on a product?

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How do I unsubscribe from any of your mailing lists?

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How do I use my Gift Certificate/Coupon Code/Store Credit Code?

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Is the item I want going to go on sale soon?

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My email address has changed. How do I update this information to my current account?

To update your email address or other contact information simple log in and edit your personal information. In addition you can always email us directly.

The item I want is out of stock. What do I do now?

Contact us typically we can process custom requests within 3 weeks.

How can I get assistance if I need it?

At any time feel free to contact us via our website “contact us ” form, via email abby@ironmts.com or by phone 208-930-4576.

How do I know it's safe to shop with you?

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Is there a way I can learn more about Iron Mountain Studios?

Follow us on Facebook

How should I measure to make sure my ordered product will fit on my wall?

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I like XYZ product but I want to make a minor change to it, it that possible?

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Shipping & Returns:

What are your shipping and return policies?

We typically you USPS First Class package service. Unless expedited shipping is requested at checkout. Please see above for our return policies.

I want to return my purchase. What do I do?

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I would like to return a gift that was sent to me. How do I do that?

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Can I exchange my order instead of returning it?

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How long does it take for me to get a refund?

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I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?

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Payment Information:

Do you accept international credit cards?

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Do you allow Cashier's Checks or Money Orders?

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Do you charge sales tax on any item?

Sales tax is charged on purchases made from within the state of idaho and/or items not being shipped.

Is it safe to use my credit/debit card on your site?

Your credit card and debit information is safe and secure through our website

What can cause my order to be delayed?

Production schedules and material back order are typically the only reason for delay. We do our best to communicate any foreseeable delays.

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